Fresh Essence, where opposites complement each other. Close your eyes, take a deep breath and imagine smelling the scent of lemon and lime: an unmistakable, zesty perfume. But there’s another scent, warm and comforting, it is the scent of Larch and Mimosa tenuiflora bark. Fresh Essence springs from this contrast, from the zest of citrus fruit and the warmth of wood, two opposites that, although so different, attract, blend with and enhance one another.
Fresh Essence, where opposites complement each other. Close your eyes, take a deep breath and imagine smelling the scent of lemon and lime: an unmistakable, zesty perfume. But there’s another scent, warm and comforting, it is the scent of Larch and Mimosa tenuiflora bark. Fresh Essence springs from this contrast, from the zest of citrus fruit and the warmth of wood, two opposites that, although so different, attract, blend with and enhance one another.
RETURNS POLICY
Policy is subject to the additional rights consumers have according to law.
This policy is subject to any rights the consumer has according to Australian or New Zealand law, depending on which law applies to the customer.
Cancellations made by Primex International Marketing PTY LTD (“we” or “our”).
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We may decline an order for reasons including but not limited to; your payment not being accepted or authorised, product(s) are out of stock, product(s) are discontinued and/or product(s) are not available from suppliers.
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We reserve the right to cancel orders without prior notice, and any payment for the order, if already made, will be refunded. We reserve the right to not accept or cancel an order at any time with or without payment being received. We will reimburse payment made if an order has been cancelled. We hold the right to not provide all products ordered without notice. Some products, by error, may be listed as an incorrect price and if such were to occur, we hold the right to cancel the transaction for it to be charged at the correct price. If an incorrect price transaction came to our knowledge, we will reimburse only if charged higher than the correct price.
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Refunds and exchanges
We do not offer refunds or exchanges.
If a customer cancels an order prior to dispatch or delivery, the amount will be provided as credit for the same monetary amount. Deposits are non-refundable and will be kept to cover cost, import and/or handling fees. Refunds, if made, will be processed in the same manner in which the payment was made. Please allow up to 28 days for the refund to be made once the product has been received. All items must be accompanied by a copy of the original receipt. No change of mind returns.
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Modifications to our Refund and Cancellation Policy
Primex International Marketing and The Mustard Tree International PTY LTD is free to change this policy at any time and any such changes are effective immediately and will be updated on the website. We are not liable to perform any obligations under this policy if events or issues arise that are out of our control.
We are not responsible for any damage after delivery. All claims of damages must be reported to ciao@primex-lerbolarioaustralia.com.au before sending. Please note postage will not be refunded, nor will we cover the postage costs for any returns.
If you wish to contact us for any reason related to this policy, please email ciao@primex-lerbolarioaustralia.com.au
